Support

Having trouble connecting your heart rate monitor, experiencing audio issues, or need help with your subscription? We're here to help.

Get in Touch

Send us an email and we'll respond within 24 hours.

Here are the most common issues and quick fixes:

Heart rate monitor not found? Make sure your monitor is strapped on and broadcasting. Drift only detects devices that advertise the standard Bluetooth Heart Rate Service (UUID 0x180D). Most chest straps (Polar, Garmin, Wahoo) and some optical arm bands support this.
Audio stops when screen locks? Ensure Drift has background audio permission enabled in your device settings. On Android, check that battery optimization is disabled for Drift.
Subscription not recognized? Try tapping "Restore purchase" on the subscription screen. If you switched devices, your subscription is tied to your Apple ID or Google account and will restore automatically.
Want to cancel? Subscriptions are managed by Apple or Google, not by Drift. Go to Settings → Subscriptions on your device to manage or cancel.